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Returns & Replacement Policy


"WHAT IS THE PROCEDURE TO RETURN A PRODUCT?"

 

You have 15 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service or contact@shoplato.com.

 

Simply follow the 6 steps stated below:  

Step 1: Check if your product meets all the conditions for returning a product.

Step 2: Contact Shoplatos Customer Service to submit a complaint / request for return.

Step 3: Our advisory team will response with you for further details.

Step 5: Your returned product will go through a Quality Check.

Step 6: If validated, you will get product Return / Replacement.

 

NOTE:

★  You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.

Shoplato.com has the easiest 15 Days Easy Return Policy. Within 15 Days you can get your product exchanged or get a new one. (CA*)

 

"HOW MUCH TIMES DO YOU HAVE TO RETURN A PRODUCT?"

 

Items sold on Shoplato.com can be returned within a period of 15 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 20th of that month to contact Shoplato’s Customer Service center.

NOTE:

★  You have 15 calendar days from the day you receive your purchased product, to call Shoplato.com to initiate your return. Unfortunately, we will not accept returns past 15 days of your product delivery, or if you do not have the original copy of the Customer Copy Invoice. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty. Visit our Warranty Policy page for more details.

 

"WHAT ARE THE CONDITIONS FOR RETURNING A PRODUCT?"

 

If you have bought any product from us, and want to return it, please refer to the requirements stated in the charts below to know the conditions for returning your product whether it is an electronic product or a fashion & lifestyle item.

 

Conditions for Return or Replacement for Electronics

 

Reasons for return

YOUR RETURN MUST BE :
(x : Not Required | : Required)

New condition

Sealed condition

Complete (including warranty cards, manuals, certificates of authenticity, tags, etc.)

Not damaged

Tags & labels attached

Damaged
(As per brand policy)

x

x

x

Defective
(As per brand policy)

x

x

Not as advertised

Wrong item delivered

✓ Product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only

Missing parts / items

x

x

Change of mind

Signs of usage

x

x

x

x

Doubts on the authenticity

x

x

x

x

Product is expired

x

x

NOTE:

★  Complaint must be submitted within 7 calendar days after product delivery.

★  If any customer got any wrong product delivered Shoplato will give them FREE Replacement.

★  If any products offers FREE RETURN will have free returns service. Then the returns fee will proved by the Shoplato.com

★ If any customer wants to return any products he/she will have to barrier Return Delivery Fees

 

Conditions for Return or Replacement for Beauty & Grooming

 

Reasons for return

YOUR RETURN MUST BE :
(x : Not Required | : Required)

New condition

Sealed condition

Complete (including warranty cards, manuals, certificates of authenticity, tags, etc.)

Not damaged

Tags & labels attached

No Returns categories: Beauty and Grooming, Wax, Perfumes, Deodorants, Nail Polish, Personal Hygiene

No returns

No returns

No returns

No returns

No returns

 

Conditions for Return or Replacement for Fashion & Lifestyle

 

Reasons for Return or Replacement of any Clothing Item:

A customer requesting  for a Return or Replacement must have the following with their product:

  1. If the product is damaged or is defective at the time of delivery.
  2. If the product ordered is not the right size or does not fit.
  3. If the product’s color is not one which was expected or a wrong color was delivered. (But the color mismatch must be significant for any returns)
  1. The Product must be in fresh condition and must not have any signs of usage.
  2. The Product must have proper folding, fabric pins, clips or collar pads it came with in the original delivery.
  3. The Product must have all the initial packaging (poly, bags or paper wrapping), box, and tags it came with at the time of delivery.
  4. The Price tag, Brand tag or any other tags that were in the product must be included for any return claims.

NOTE:

★  Pre-ordered Clothing Items will not be accepted for any Returns or Replacement.

 

"HOW TO MAKE A PRODUCT RETURN AD WHAT DO I NEED?"

 

Contact Customer Service at contact@shoplato.com or contact us to confirm that your product is eligible for return. We will explain to you the return procedure, and send us back. Please be prepared to give the following information when you call Customer Service:

  1. Your order number.
  2. The reason for the return.
  3. The original copy of the Customer Copy of the Invoice
  4. The method of the return/replacement that you would prefer and the necessary information associated.

 NOTE:

★  For return/ replacement any products you have 15 days only. Within the 15 days you have to contact with us. 

 

"HOW TO SEND YOUR PRODUCT TO SHOPLATO.COM? HOW MUCH WILL IT COST YOU?"

 

If any customer got the wrong products Shoplato will barrier the return cost. And if any items has FREE RETURN offers which also Shoplato will barrier the return cost. If any customer wants to return any products, Shoplato will do not provide any return fee, customer has to barrier the return fee by himself own.

 

"WHERE TO RETURN THE PRODUCT?"

 

When any customer contact with Shoplato for returns. Shoplato will provide the further details to customer for send back the products.

 

"ONCE YOUR PRODUCT IS RECEIVED BY SHOPLATO.COM, WHAT ARE THE CHECKS BEING DONE?"

 

Once your product is received, your product will be checked by our Quality Control team. We will test whether the products fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.

 

"HOW TO REQUEST TO REFUND AND WHAT ARE THE CONDITIONS?"

 

Refunds are made only when the request is made within 15 calendar days of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.

 

"HOW LONG DOES THE VALIDATION OR INVALIDATION REFUND TAKES?"

 

This quality evaluation process takes at least 7-15 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.

 

"WHAT ARE THE REFUND MODES?"

If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.

Refund Method

Processing Time

Credit Card

7-15 Days

Bank Transfer

7-15 Days

Others

7-15 Days

 

"CAN YOU REQUEST AN EXCHANGE RATHER THAN A REFUND?"

 

If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange.

If you choose a refund voucher, you can also use it to buy any product on Shoplato.com within the voucher amount.

 

"IF YOUR RETURN PRODUCT IS NOT VALIDATED FOR REFUND, HOW ARE YOU INFORMED?"

 

If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.